All US orders ship free - hooray! We ship with the USPS. You will receive an email with a tracking number for your order once your package has shipped. Please contact us for details about international shipping.
Because our products are custom designed and made to order, we cannot accept returns for a refund unless the product you have received does not match your original order. If you are simply not satisfied with your order, you can return new, unused items within 14 days of delivery for a replacement. The return shipping will be at your expense. Please send us an email (info at essexLa.com) with your order number and brief description of the issue with your purchase. When returning your bag please package it safely for return and use original packaging when possible. We recommend using delivery confirmation or tracking for your return shipping. Please do not ship via registered mail or methods requiring a signature.