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Essex Los Angeles

Frequently Asked Questions

What kind of leather do you use?

We use Italian lamb and calf leather. Due to the nature of leathers slight variations can be expected. Some of our leathers are textured and treated and will have more variations than others. Please contact us with specific questions.

Where are your bags made?

Our bags are hand cut and sewn in downtown Los Angeles.

I’ve placed my order, when will it ship?

Thank you for your order! All of our items are made to order. Our production times vary depending on the volume of orders we are experiencing. Typical lead-time is around 10 days. You will receive an email letting you know when your order has shipped.

How will I know when my order has shipped?

We will send an email to the email address you entered at check out with a USPS tracking number for your package. For more information on shipping, please see our Shipping & Returns page.

Can you ship internationally?

Yes!  Right now if you enter an international shipping address at checkout you will get a sad message telling you we cannot ship to you.  Don't worry we are happy to ship to you, where ever you are.  Because shipping rates vary by country, please email us and we can figure out the best way to get your order to you.

Is there a discount for group orders?

For group orders, please send us an email (info at essexLa.com) and we can discuss options.

Can I return my order if I am not happy with it?

Because our products are custom designed and made to order we cannot accept returns for a refund. For more information on returns, please see our Shipping & Returns page.

How do I clean my bag?

As with all leather products, it is best have your bag cleaned by a professional leather cleaner. Small scratches and stains can be wiped with a damp cloth.